Our Customer Satisfaction Policy

At Habib Makina we record and assess every suggestion and complaint from our customers, our employees, our suppliers and our business partners — within the law, in confidence, and with an impartial, solution-focused approach.

Our aim is to resolve complaints quickly and fairly, to prevent them recurring through the necessary corrective measures, and to make customer satisfaction lasting. All information is handled in line with confidentiality standards and the legislation in force.