Our Customer Satisfaction Policy

Our customers are our most important reason for existence.
It records all kinds of complaints and suggestions received from our customers, all our employees, suppliers and stakeholders in the product and service distribution network in an impartial manner and finalizes them as soon as possible, and takes the necessary measures to prevent the recurrence of the same and similar complaints in an objective, solution-oriented approach during this process.

In this study, all information is treated confidentially and complies with laws and regulations.
The items we have determined for our policy are as follows;

1. Without Prejudice
2. Fast (in solution)
3. Neutral
4. Accessibility
5. Informing (informing the customer at intervals)
6. Trust
7. Follow-up
8. Written documents
9. Satisfaction
10. Transparency
11. Contact
12. Sincerity
13. Punctuality
14. Qualification
15. Energetic